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Terms of Service

Terms of service

TERMS & CONDITIONS

IMPORTANT SAFETY WARNING - OUR PRODUCTS ARE NOT TOYS - PLEASE READ:
The items on this site are NOT TOYS, they are detailed cars, designed for mature collectors, gamers and modelers.

SHIPPING / POSTAGE COSTS
When you place an order, the store software will calculate and add on a shipping charge depending on the value of the order and where it is going to. Please note that such charges do not simply reflect the cost of postage, they also contain elements of packaging and order processing costs. For all orders we use tracked and/or registered services like. The cost of these is factored into the way the store calculates the shipping costs.
We obtain proof of posting for all orders that we dispatch. Proof of posting verifies the time and date of dispatch, and the weight of a parcel. Parcel weights may be used to verify the contents of a parcel to substantiate claims for missing items.

THE STORE
shopping cart system will show you the amount of shipping that you will be charged when you go to the checkout stage, before you make your payment; if you are not happy with the amount billed, please DO NOT complete payment on your order. Completion of the checkout process and making payment of the requested amount
confirms your acceptance of the shipping charges made. Customers are responsible for paying any and all customs, duty and handling charges that may be levied on their orders by Customs and other authorities in the country of receipt.

DISPATCH TIMES
Under normal circumstances we will dispatch your order within a 10-15 days of it being placed, however under exceptional circumstances it may take longer - please allow up to 28 days for dispatch, although delays of this sort should be very unusual. If there is likely to be an abnormal delay in dispatch, we will do our best to notify you and explain the situation. After dispatch from us, delivery time to you is dependant on the postal services - for all orders outside the Europe please allow sufficient time for clearance through Customs and other security
checks where appropriate. Wherever possible we process and pack orders in sequence on a "first come, first
served" basis, but occasionally this may vary according to stock levels and other circumstances.
CONTACT DETAILS
For details of how to get in touch with us, please refer to “Peterpanbazar@gmail.com” or the "CONTACT US" section of the store site.

GENERAL
Prices are subject to change at any time without prior notice.
Payments made through our online checkout systems by PayPal are taken at the time of ordering. Please note that payments made this way are processed by external merchant services providers, we at Micro Racing Cars do not get to see your financial details at any point.

CONFIRMATION OF ONLINE ORDERS
Once you have made your order and completed the online checkout process, we will be notified that your order has been placed and paid for. We will check and review the order as soon as possible within working hours (please bear the time difference in mind if you're ordering from outside Europe), and once we accept the order you will be sent a confirmation email. Please note that the store does NOT generate a confirmation email as soon as you've placed the order - you will not receive this until we check and accept the order, though you may check
the status of your order online at any time to confirm that the store has received it. We reserve the right to decline and refund orders where errors arise in the price, code or description in the store, or if insufficient
payment is sent. We also reserve the right to decline any order that appears to be potentially fraudulent or suspicious in any way. If there is any problem with your order, or there is anything in it that is likely to cause a
significant delay in processing it, we will do our best to contact you by email as quickly as possible - to facilitate this, please ensure that your email and filters are set up to allow messages from our addresses.
Please email us separately if you have any special requests regarding your order so that we can confirm
whether the request is possible, and therefore whether we can accept your order. Please do NOT put special order requests in the "message" boxes of Paypal payments.

QUERIES & COMPLAINTS
We put a very high priority on good customer service, and want you to be happy with our service and products.
In the unlikely event of a problem, we will always do our best to sort it out quickly and to your satisfaction. If you have a query or complaint about your order please contact us by email.

CONFIDENTIAL DATA
Information collected on this site is held in a database as part of our online shop, and used exclusively for
order processing purposes. We will not pass on this information to any other person or organization, nor use it in unsolicited marketing.

DISCOUNTS
From time to time we may run special promotional discount offers on part or all of our product ranges; please watch our news announcements for details of anything like this.

LEGAL
All information given on this site is provided in good faith and is correct to the best of our knowledge; however Micro Racing Cars cannot be held responsible for any errors, omissions or oversights, or for any events, loss or damages arising from such.

Contacts

Customer Service & Orders
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